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Nhi Huynh

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Why efficient customer management matters in the retail organisation

Posted by Nhi Huynh on

With the advent of new consumer technologies, information asymmetries have been eliminated from consumers’ shopping experience. Today’s shoppers are less brand-loyal. They jump from retailer to retailer to find the best price, the best products, and the best services. However, existing customer management programmes have provided retailers the view that the top 30% of their customers account for approximately 75% of their sales (Imlay, 2006). Thus, an effective customer management programme helps retailers stand out in a highly-competitive environment with benefits such as:

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Topics: Retail Management System, POS Retail Software

Step-by-step guide to efficiently increase customer satisfaction in the retail industry

Posted by Nhi Huynh on

A major element of failure has been the tendency to implement customer management ideas without first identifying the firm’s resources and its competitive strengths. Retailers need to spend time considering the following factors:

Read More…

Topics: Retail Management System, POS Retail Software

The most common mistake made during a customer experience change, and how to overcome it

Posted by Nhi Huynh on

I was once called into see a new client who had a problem they wanted to discuss: "We undertook research about 18 months ago on how we could improve our customer experience. Our customers told us we needed to improve our billing. We have just spent $X million on a new billing system and it has taken months to implement. It's now been running for some time and yet our customer satisfaction scores haven't moved at all. What is the problem and can you help?"

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Topics: Retail Management System, POS Retail Software

Gaining speed with a state of the art budgeting tool

Posted by Nhi Huynh on

In today’s complex and rapidly changing business climate, there is an increased demand for top management to better observe, measure, and manage their business. Planning and budgeting plays an important role in corporate performance management. However, in many organisations, planning and budgeting is not seen as adding value since:

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Topics: Planning and Budgeting, Infor10, Infor CPM, Corporate Performance Management CPM, Financial consolidation, planning and reporting

Step-by-step guide to efficiently increase customer satisfaction in the retail industry

Posted by Nhi Huynh on

A major element of failure has been the tendency to implement customer management ideas without first identifying the firm’s resources and its competitive strengths. Retailers need to spend time considering the following factors:

Read More…

Topics: Retail Management System, POS Retail Software

Peering Into The Future Of Retail - Know The Customer

Posted by Nhi Huynh on

If embracing new technologies wasn’t enough of a challenge, today’s marketplace presents an increasingly difficult challenge to provide the right service to the consumers that shop within them. Given the penchant for being constantly connected, the consumers of today are more informed today than any previous generation, and therefore are requiring a different approach when it comes to ‘closing’ the proverbial sale. The retailer is faced with a consumer that is often more informed about a given product than most of the staff within the stores they are shopping.

Read More…

Topics: Retail Management System, POS Retail Software

Peering Into The Future Of Retail - Know The Customer

Posted by Nhi Huynh on

If embracing new technologies wasn’t enough of a challenge, today’s marketplace presents an increasingly difficult challenge to provide the right service to the consumers that shop within them. Given the penchant for being constantly connected, the consumers of today are more informed today than any previous generation, and therefore are requiring a different approach when it comes to ‘closing’ the proverbial sale. The retailer is faced with a consumer that is often more informed about a given product than most of the staff within the stores they are shopping.

Read More…

Topics: Retail Management System, POS Retail Software

Why efficient customer management matters in the retail organisation

Posted by Nhi Huynh on

With the advent of new consumer technologies, information asymmetries have been eliminated from consumers’ shopping experience. Today’s shoppers are less brand-loyal. They jump from retailer to retailer to find the best price, the best products, and the best services. However, existing customer management programmes have provided retailers the view that the top 30% of their customers account for approximately 75% of their sales (Imlay, 2006). Thus, an effective customer management programme helps retailers stand out in a highly-competitive environment with benefits such as:

Read More…

Topics: Retail Management System, POS Retail Software

What to look for in corporate budgeting solutions

Posted by Nhi Huynh on

When it comes to budgeting, the traditional method used is spreadsheets. However, over the years, spreadsheets have demonstrated themselves to be insufficient to handle budgeting in the ever changing business world. Hence, dedicated corporate budgeting solutions were born to deliver the accuracy, agility and responsiveness that companies so desire. A powerful budgeting solution should help businesses adopt budgeting best practices, such as:

Read More…

Topics: Planning and Budgeting, Infor CPM, Talent Management, Corporate Performance Management CPM, Financial consolidation, planning and reporting, Financial Accounting Management Software

What to look for in corporate budgeting solutions

Posted by Nhi Huynh on

When it comes to budgeting, the traditional method used is spreadsheets. However, over the years, spreadsheets have demonstrated themselves to be insufficient to handle budgeting in the ever changing business world. Hence, dedicated corporate budgeting solutions were born to deliver the accuracy, agility and responsiveness that companies so desire. A powerful budgeting solution should help businesses adopt budgeting best practices, such as:

Read More…

Topics: Planning and Budgeting, Infor CPM, Talent Management, Corporate Performance Management CPM, Financial consolidation, planning and reporting, Financial Accounting Management Software

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