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TRG Blog

Increase customer satisfaction with the innovated POS system

Posted by Thai Pham on

Point of Sale (POS) is going through rapid change driven by emerging technology trends and innovations. In the last post, we discussed the explosion of hardware and software innovation and its impacts on this evolution. In this post, we will introduce one more critical part and its impact in POS innovation.

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Topics: Retail Management System, POS Retail Software

The explosion of hardware and software innovation in POS system evolution

Posted by Binh Pham on

Along with the emerging trends in technology, Point of Sale (POS) is thought to be also going through a profound transformation. New trends such as intertwined drivers of mobile devices and sensor proliferation, the transition of back-office systems to the cloud, the demand of enhancing customer experiences, etc., have led to changes in consumer behavior.

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Topics: Retail Management System, POS Retail Software

Increase customer satisfaction with the innovated POS system

Posted by Binh Pham on

Point of Sale (POS) is going through rapid change driven by emerging technology trends and innovations. In the last post, we discussed the explosion of hardware and software innovation and its impacts on this evolution. In this post, we will introduce one more critical part and its impact in POS innovation.

Read More…

Topics: Retail Management System, POS Retail Software

The best-in-class retail management system makes everything work

Posted by Thuy Tien Tran on

More and more retailers are recognising that customer management can bring long-term value to their business. Since applying these strategic approaches is not an easy task, retailers should consider implementing an appropriate retail management system to make all processes invariably smoother. Such a system will aid enterprises in:

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Topics: Retail Management System, POS Retail Software

Customer information management and top challenges

Posted by Linh Dao on

As companies may not know exactly what will happen until they get started, facing tough challenges or even failing to accomplish goals is inevitable in the first stage. Therefore, although customer information management can drive retailers towards economic improvement, most managers still hold back on implementing this programme. Even once the decision is made, if retailers do not have a technical system or have an inefficient one, the following challenges are likely to crop up:

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Topics: Retail Management System, POS Retail Software

Step-by-step guide to efficiently increase customer satisfaction in the retail industry

Posted by Nhi Huynh on

A major element of failure has been the tendency to implement customer management ideas without first identifying the firm’s resources and its competitive strengths. Retailers need to spend time considering the following factors:

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Topics: Retail Management System, POS Retail Software

What retailers must keep in mind: customer convenience

Posted by Thai Pham on

For the key supermarket players in mature markets, the high street is becoming an avenue of opportunity to exploit evolving shopping habits. As more and more goods are purchased online, including a rising proportion of groceries, big-box out of town one-stop-shop formats are becoming increasingly undermined. Although this has been a defining retail trend for the last two decades, retailers may have overextended themselves. Not only do online channels compete effectively in non-food areas that larger stores were designed to support, but the rate of growth has become unpopular with communities and prompted planning issues with regulators. As a result, and certainly in the years preceding the economic downturn, retailers have placed renewed emphasis on convenience formats.

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Topics: Retail Management System, POS Retail Software

Retailers need to focus on satisfactory customer experiences

Posted by Rick Yvanovich on

Retailers constantly strive to provide great experiences for customers who visit their brick-and-mortar locations. With the strong emergence of internet shopping, these satisfactory experiences are becoming even more vital for merchants with physical storefronts. Recent research has revealed that consumers are highly likely to stop frequenting businesses that offer poor experiences, which could lead to sharp decreases in retention and loyalty for retailers. To prevent this, there are several strategies that companies can use to effectively bring shoppers into their stores.

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Topics: Retail Management System, POS Retail Software

Consumers dissatisfied and indifferent to customer experience, research finds

Posted by Thai Pham on

Consumers have become dissatisfied and angered after being frustrated by poor brand experiences, according to a study of 7,000 consumers across six countries by analytical and surveillance software supplier Verint.

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Topics: Retail Management System, POS Retail Software

Look out for Retail Pro in Retail's annual Big Show

Posted by Binh Pham on

It is that time of the year again when keen retailers, from top level managers to single store operators, gather for the flagship retail event by National Retail Federation (NRF) in New York. From Jan 13 - 15, visit Retail Pro in booth #769 of EXPO Level 1 and see for yourself why best global brands trust it for their operations.

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Topics: Retail Management System, POS Retail Software, TRG Events

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 Rick Yvanovich
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