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Nhi Huynh

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Step-by-step guide to efficiently increase customer satisfaction in the retail industry

Posted by Nhi Huynh on

A major element of failure has been the tendency to implement customer management ideas without first identifying the firm’s resources and its competitive strengths. Retailers need to spend time considering the following factors:

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Topics: Retail Management System

The most common mistake made during a customer experience change, and how to overcome it

Posted by Nhi Huynh on

I was once called into see a new client who had a problem they wanted to discuss: "We undertook research about 18 months ago on how we could improve our customer experience. Our customers told us we needed to improve our billing. We have just spent $X million on a new billing system and it has taken months to implement. It's now been running for some time and yet our customer satisfaction scores haven't moved at all. What is the problem and can you help?"

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Topics: Retail Management System

Step-by-step guide to efficiently increase customer satisfaction in the retail industry

Posted by Nhi Huynh on

A major element of failure has been the tendency to implement customer management ideas without first identifying the firm’s resources and its competitive strengths. Retailers need to spend time considering the following factors:

Read More…

Topics: Retail Management System

Peering Into The Future Of Retail - Know The Customer

Posted by Nhi Huynh on

If embracing new technologies wasn’t enough of a challenge, today’s marketplace presents an increasingly difficult challenge to provide the right service to the consumers that shop within them. Given the penchant for being constantly connected, the consumers of today are more informed today than any previous generation, and therefore are requiring a different approach when it comes to ‘closing’ the proverbial sale. The retailer is faced with a consumer that is often more informed about a given product than most of the staff within the stores they are shopping.

Read More…

Topics: Retail Management System

Peering Into The Future Of Retail - Know The Customer

Posted by Nhi Huynh on

If embracing new technologies wasn’t enough of a challenge, today’s marketplace presents an increasingly difficult challenge to provide the right service to the consumers that shop within them. Given the penchant for being constantly connected, the consumers of today are more informed today than any previous generation, and therefore are requiring a different approach when it comes to ‘closing’ the proverbial sale. The retailer is faced with a consumer that is often more informed about a given product than most of the staff within the stores they are shopping.

Read More…

Topics: Retail Management System

What to look for in corporate budgeting solutions

Posted by Nhi Huynh on

When it comes to budgeting, the traditional method used is spreadsheets. However, over the years, spreadsheets have demonstrated themselves to be insufficient to handle budgeting in the ever changing business world. Hence, dedicated corporate budgeting solutions were born to deliver the accuracy, agility and responsiveness that companies so desire. A powerful budgeting solution should help businesses adopt budgeting best practices, such as:

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Topics: Planning and Budgeting, Talent Management, Financial consolidation, planning and reporting, Financial Accounting Management Software

What to look for in corporate budgeting solutions

Posted by Nhi Huynh on

When it comes to budgeting, the traditional method used is spreadsheets. However, over the years, spreadsheets have demonstrated themselves to be insufficient to handle budgeting in the ever changing business world. Hence, dedicated corporate budgeting solutions were born to deliver the accuracy, agility and responsiveness that companies so desire. A powerful budgeting solution should help businesses adopt budgeting best practices, such as:

Read More…

Topics: Talent Management, Financial consolidation, planning and reporting, Enterprise Performance Management (EPM), Financial Accounting Management Software

Infor SunSystems Mobile Application Update

Posted by Nhi Huynh on

Infor is pleased to announce the general availability of Infor SunSystems Mobile 1.1.0, available for download in the Apple App StoreSM

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Topics: Financial Accounting Management Software, Infor SunSystems

Boosting finance with Accounting software for Hotels

Posted by Nhi Huynh on

There are several functions in the finance team of hotels, each serving a different purpose in hotel financial management. Whilst some of these may overlap, they include: financial accounting, cost accounting, tax accounting, auditing and managerial accounting. With the advent of technology, hotel accounting software has gained a significant role in helping these finance function of hotels.

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Topics: Financial Accounting Management Software, Infor SunSystems

Must-have qualities of Hotel Accounting information

Posted by Nhi Huynh on

In today’s modern business environment, accounting is not solely about getting the numbers right anymore. It is how the data generated from accounting can contribute to decision-making, and thus drive growth. The same applies to accounting for hotels.

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Topics: Financial Accounting Management Software, Infor SunSystems

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