We cannot repudiate the importance of communication. However, there are now some problems in communication in the workplace settings, especially in the digital work environment that we should be aware of and overcome.
According to San Bruno's research, one out of every three American workers is laid off due to communication problems at work. Research also shows that employees feel more anxious, more overwhelmed about how to do the job because of poor communication or poor management.
In another research conducted by Crumbling State Employee Communication also reveals that:
According to Alexis Davis, Founder, and CEO of HK Productions, "employees may find it hard to integrate into the digital workplace without the interaction of employees." They need to feel connected, to hear and to feel comfortable communicating with the team members. Once a month chat or virtual meeting will not work. They should join in face-to-face conversations in eschew of emailing, texting or messaging apps because of their positive and negative influences in communication such as:
Read more: Digital Transformation Can Make or Break a Company Culture
Utilising online platforms like Slack or Teamweek can help to expand the communication paths. "Working from home will bring significant benefits, but if there is a minimal interaction, it will be a barrier to connect. But the solution is quite simple: connectivity and communication in a great team, which is all that makes digital work for you. " Davis said.
With the proliferation of technologies, people often communicate with each other through email or by phone, but they have missed out on a more effective way of communicating. Email or text messaging does not provide for the same connection or interaction as a human-to-human meeting.
Businesses need to create programs that encourage the employees to explore their career paths, provide the chance to improve the skills they need as well as try to explain how to apply those skills to the company.
Equally important, we can also provide digital training platform or single toolkit deployment.
Read more: Learning and Development in Digital Environment