Selecting the right Property Management System (PMS) for your hotel business - one that can enhance guest experience, cut costs, and maximise revenue - is not at all easy. The rapid adoption of cloud PMS only makes this an even more challenging undertaking. That isn't to say that it is impossible, and TRG is here to help.
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Is your system lagging? Does it lack modern functions and features? Does it offer you the complete visibility of the entire business? If the current PMS is holding you down, it is time to upgrade. Below are the most prominent signs.
Easy integration enhances your business' scalability and agility. Older, non-cloud PMS usually does not allow for easy external connections. It could take months, even years, for the next upgraded version to include the integrations your business needs. Switching a cloud-based solution can eliminate such issue.
An example is connecting a POS app at the hotel's restaurants with the Cloud PMS can enable employees to verify the guests' room numbers. All charges are then consolidated and presented on the room bill at the end of the guests' stay. This not only simplifies the payment process but also makes everything more convenient for both guests and staff.
If the current hotel management system can't empower your hotel to engage with past and current guests then you should consider investing in a new solution that includes email automation or chatbots to ensure smooth, effective communication between guests and the hotel.
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Furthermore, modern travellers today do not like to wait to be checked in. If things can be resolved via a mobile application, they would choose to do so. The ability to automatically sync with mobile applications is another advantage of a cloud-based PMS. This allows hoteliers to cut down on time both guests and staff spent on cross-checking data, and thereby improve efficiency.
High-quality, cloud-based hotel management solution will essentially help hoteliers steer clear from overbooking instances arising from the inability to access real-time information.
A Cloud PMS allows channel managers to instantly update all room inventory across all channels. This practice facilitates room distribution optimisation, preventing the same room getting booked twice on different sites.
An ideal PMS should act as an all-in-one solution that can manage different aspects of hotel operations, and ensure visibility and smooth communication across all channels.
At the rate technology develops today, there are more than a handful of reputable hospitality software vendors. Therefore, options in terms of solutions for a specific hotel business are technically countless.
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It is utmost important for hoteliers to have a clear understanding of the business objectives as well as the pros and cons of each solution and how much of an impact the solution can have on the business.
The interface should be user-friendly or require minimal training so that any user is able to grasp the basic functions with ease. 
Mobility changes everything and it only means better things for both the employees and the guests. When investing in a new cloud solution, don't forget to think of "mobility" first and foremost, not an afterthought.
Understand the current business situation as well as the strategic priorities when considering between options. What are the specific functions and features that your hotel is looking for?
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Depends on the specific needs of the business, the questions might vary. Below are just a few examples that hoteliers can consider asking the prospective vendors during the research and evaluation process.
Don't assume that such and such features built into the system, because of their fancy names thereby it would be brilliant if the actual users would use it. More often than not, decisions made on assumptions don't yield good results that you're looking for.
Hotel executives, managers, and front-office staff are among those that experience first-hand how much of an impact the property management system has on the daily operation. It would be such a shame to leave them out and ignoring their inputs during the search for a cloud-based property management solution for your hotel.
Are you looking for a property management solution for your hotel? Don't know where to start? Why not vent it out to our consultants by clicking the request a demo button below!