TRG International unveils the latest innovation of its customer support service

One of TRG International’s values is kaizen or continuous improvement. We demonstrate this in practice with the launch of our new customer support portal.

This dedicated support portal has a user-friendly, intuitive interface delivering to TRG International’s customers an improved support experience. Customers get their problems solved by our highly skilled real people, but also have access to our extensive knowledge –base of FAQ’s, tips and tricks, built up over the last 18 years.

Customers can log, view, track and give feedback on their support tickets. Additionally customer can access critical support resources including software patches, service packs, and release notes.

Compared with other support methods such as via email or telephone, users get a greater degree of control and visibility as well as experience faster response time. This is because everything they need is in one place and optimised for speed, being always on and simple to use.

Cuong Le – Customer Support Director at TRG International – says: “We hope that this latest move will begin a new chapter for our customer support service, in which customers get the usual professional help from us as well as DIY materials. In a modern business world, speed and convenience are very important and we think this new portal delivers just that”.

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About TRG International

TRG International is an independent provider of IT business solutions and supports thousands of users all over the world. Clients range from small domestic companies to very large global multinationals in both the public and private sectors.

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