Recent TRG blog posts

As the region’s hospitality and tourism sector is poised to rebound post-COVID, Accor IMEA is bringing their accounting systems to the cloud by adopting SunSystems, a SaaS-delivered financial management solution from Infor.

A new study conducted by Expedia Group in a partnership with global research firm BVA BDRC examines the contribution of OTAs to the travel and tourism industry, specifically the US market, reports that hotel bookings via OTAs will continue to rise even after the pandemic¹². The study also stated travellers stay more nights, spend more on-property, and generate more revenue for local communities compared to direct hotel bookers.

Experts estimate it might take more than a year for the hospitality industry to recover from the monstrous effects of COVID-19. Many hotel managers are utilising this downtime to deep clean the entire venue and revise projects that are otherwise impossible to do when hotels are full.

More than just offering a simple bed and breakfast, hotel rooms are evolving and being engineered, one amenity at a time, to meet with changing traveller demands.

Contactless guest experience is the new reality of hospitality. In addition to changes in the front desk, elevators, and guest rooms, there are other areas where contactless technology has proved itself to be indispensable: temperature checks and ID verification. 

As a traveller, don't we all wish the hotel onboarding process, door unlocking, room services, in-room amenities usage can be carried out digitally, seamlessly, without waiting in line or encountering awkward greetings.

Countless businesses are impacted by COVID-19 around the world. If your business is in the hospitality industry, then chances are your damage is more severe than most. With the restrictions being slowly lifted, many hotel businesses still don’t find themselves fitting in with the “new normal.”

This begs the questions: what really is the new normal for the hotel industry? What are the challenges ahead? And which actions have leading hoteliers taken?

The number of confirmed COVID-19 cases globally are gradually declining. However, this is not the time to celebrate; until a viable cure is developed, preventative measures should continue to be carried out diligently. 

It is easy to see why the hospitality industry receives the heaviest blow from the COVID-19 pandemic. Flights cancelled, countries locked down, public transportation, and ride-sharing services suspended. Hotels, travel agencies, restaurants and many service providers are forced to halt operations to ensure the health safety for the general public. 

There are reasons why Infor SunSystems is the chosen financial management solution of more than 2,200 hospitality companies worldwide. The system is designed to transform the way you collect, analyse, manage, and report financial information. More important, it can help your hotel business drive the bottom line and improve guest experience through timely and actionable insights.