English 
Vietnamese The comprehensive hotel management solution, Infor HMS, is built upon a multi-tenant cloud architecture. This solution provides hoteliers with advanced analytics and mobile capabilities, enabling data-driven decisions based on guest insights to improve their experience.
With its extensive feature set and scalability, Infor HMS sets itself apart from the competitive hospitality management software market. Tailored to the diverse needs of hotel properties, ranging from mid-size to large enterprises, this solution can serve as a reliable partner for hotel businesses, supporting streamlining and managing internal operations while maintaining sustainable growth.
Let's take a deeper look at this comprehensive hotel management solution in today’s article.
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Contents
- Mobile workforce, empowered employees
- Know your guests, no matter where they are
- Readily available and comprehensive analytics
- Enterprise management capabilities
- Flexibility for integration
Mobile workforce, empowered employees
Mobility has become a cornerstone of delivering a seamless guest journey. Infor HMS leverages mobile applications to transform traditional and time-consuming procedures into efficient, streamlined operations. This not only improves staff performance but also delivers a frictionless guest experience.
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The solution is designed to operate on both iOS and Android devices and offers multilingual support, catering to the distinctive requirements of each hotel organisation.
Guest service application for seamless check-in/ out process
Infor HMS speeds up the check-in and check-out process by incorporating digital features like Digital Registration Card Signature and Digital Folio Signature, allowing guests to complete both processes efficiently.
Mobile housekeeping application
- Real-time updates: Infor HMS provides housekeeping with instant access to current progress and updates of each hotel room. This ensures staff can proactively identify and sort tasks by importance, prioritise high-urgent tasks and quickly respond to changes to deliver smooth operations and timely room availability.
- Productivity recording: Data based on housekeeper performance is recorded and stored for future coaching and improvement. This guarantees the consistent maintenance of housekeeping standards and tailors to guests' preferences, enhancing the overall guest experience.
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Self-service web-based application
Infor HMS understands and adapts to the busy lifestyle and schedules of modern guests, hence providing a web application that can enhance guest journeys with the touch of a button.
The solution provides guests with a self-service online check-in functionality with user-friendly interfaces, allowing them to select from available room options and give and update check-in times if needed.
Guests can also access their digital room keys via mobile devices or a barcode to retrieve keys from the physical kiosk. Moreover, the Infor HMS web app allows guests to customise their stay with visibility and accessibility to exclusive add-on packages or room upgrades at a click.
On the other hand, Infor HMS's intuitive user interface and exceptional flexibility empower hoteliers to configure the system to deliver a welcoming guest experience at every touchpoint.
Moreover, automation within the check-in and check-out process frees hotel staff from traditional administrative tasks to focus on improving the overall guest experience. This solution also benefits in maximising hotel revenues and profitability by allowing hoteliers to upsell rooms and add-on services based on reflected real-time rates.
The process surpassed mandatory staff interaction, reducing guest waiting time at the front desk and enabling guests and hotel staff to have everything managed on their mobile devices. In this way, Infor HMS elevates the guest experience from first to last while enhancing the hotel's operational performance.
Free download: Balancing Guest Delight and Revenue Management in the Hospitality Industry
Know your guests, no matter where they are
Infor HMS provides Infor InnDex Central Guest Profile Management solution:
- Guest profile management: Detailed guest information, such as property guest visits, preferences, reservation history, etc., is consolidated across connected hotels, allowing them to access and update real-time data.
- Broadcast profile updates: Profile updates are broadcast to all HMS properties subscribing to guest profiles.
- Guest profile merge: The solution leverages a scoring formula to identify and merge guest profile duplications, providing a clear view of guest data.
- Guest statistics: With consolidated statistics of categorised revenue, configured corporate currency, and integrated property-level reservation across the chain, the solution provides a comprehensive view of guest activity and revenue, enabling evaluations of guest lifetime value and informing decision-making.
- Profile summary lookup: Have the ability to access guest profile summaries based on their reservation information.
- HMS property integrations: HMS Central consolidates and distributes data to and from cloud and on-premise sites.
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Readily available and comprehensive analytics
Infor HMS offers hoteliers robust analytic tools that allow them to check and draw decision-making based on key data and metrics:
- Pick-up Analysis by Room Type: Providing the number of rooms sold at a specific time frame and comparing them to previous periods, driving insights into booking trends, guest behaviour, and future demand.
- On-the-Books Analysis: Displaying the booking history, including the current confirmed occupancy and previous cancellations.
- Revenue Dashboard: Comparing historical information and evaluating performances of properties.
- Pace Report from Market Segment: Tracking hotel business pace from the sale perspective.
- Multiple-Property Analysis: Providing insights into occupancy rate, room revenue, room ADR, etc., enabling comparison and evaluation of performance metrics across different properties.
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Enterprise management capabilities
Infor HMS is designed for hotel groups at a regional level, typically comprising 30-40 properties, enabling hoteliers and front office staff or reservation agents to:
- Effortlessly manage the hotel portfolios, and
- Utilise analytics to analyse different properties' performance
Infor HMS empowers reservation agents to manage bookings across multiple properties and update property availability status within the same region. Agents can redirect guests to any other properties within a specific location in case the property guests want is fully booked. This ensures that guests are always accommodated while maintaining the group’s revenue.
Moreover, reservation agents can access guest stay records and leverage information from previous visits at different properties within the group to upsell different service packages. This approach can personalise each guest's journey and drive revenue for the business.
Download Infor HMS brochure and get to know how this cloud-based, guest-centric software could future-proof your hospitality business.
Flexibility for integration
Infor HMS serves as a central hub for advanced hotel and resort operations. This scalable hospitality technology platform provides extensive integration capabilities, accommodating both mainstream and bespoke third-party solutions, including:
- Event Management Systems
- Advanced and AI-driven Hotel Revenue Management Tools
- Multichannel Pricing Solution for Hotel and Function Space
- Table and Amenities Reservations
- Financials and Business Operations Solutions
Infor actively verifies all integration programs to ensure the functionality and compatibility of all third-party software with Infor HMS and other Infor solutions.
Infor HMS has proven its ability and success over more than 12 years since its initial release. Meeting customers' requirements from luxury hotels, boutique properties, resorts, serviced residences, and gaming establishments, Infor HMS has established itself as a trustworthy solution for the hospitality industry, with over 2,000 installations in 75 countries and territories.
Understanding users' diversity and unique needs, it supports more than 600 interfaces and 9 languages, guaranteeing a seamless operation. Infor HMS has become the global platform built to cater to the hospitality business's needs.
For a more comprehensive look at Infor HMS and how it can benefit your hotel business, check out our on-demand webinar. Watch now!
