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An Overview of Infor Hotel Management Solution (Infor HMS)

Posted by Andrew Turton on

Designed to provide hoteliers with next-gen cloud-based system, Infor HMS is a full-fledged hotel management solution encompassing not only the key functions of a PMS but also analytics and mobile capabilities for top-of-the-line guest experience. Infor HMS streamlines core processes like CRM, revenue management, and incident management with its built-in capabilities.  

Infor HMS is built upon a true multi-tenant cloud architecture – flexibly deployed on-premise, in a public cloud on Amazon Web Services, or in a private cloud, ensuring the infrastructure and data security. In addition to basic front office tasks, Infor HMS provides hoteliers with actionable insights about guests and potential guests, helping them to retain and attract high-value guests, fuelling businesses for their long-term growth. 

Read more: 3 Ways Blockchain Is Changing the Hospitality Industry 

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What sets Infor HMS apart

1. Detailed guest profiles

Infor HMS centralises all customer data and provides insights supporting the daily tasks of the staff. The system is built to meet the demand of all hotel staff – from front desk clerks, reservation agents, and property managers to the finance employees, allowing hotels to create, customise guest-specific packages and demonstrating the lifetime value of a guest right at the point of interaction. Infor HMS provides the same information for the employees that have to work remotely in the same system, with the exact same data. 

2. Intuitive user interfaces 

Hoteliers are given control to design their own screen layouts. As different properties have different requirements and sales strategies, Infor HMS’s interfaces can easily be customiseto best fit users’ interests and preferences. Plus, it allows users to access all the information they need in just one display, significantly improve productivity. 

3. Security

Infor HMS does not rely on any single security device, technique, or practice for data assurance. Instead, Infor HMS employs a “defense-in-depth” strategy to implement multiple layers of overlapping security that safeguard your data through each link of the chain and ensure a high level of solution availability. 

Meticulously built and tested by industry expertsInfor HMS is fully compliant with payment card industry and payment application data security (PCI/PA-DSS) standards. Offering only best-practice protocols in application, network, physical, and operational security, as well as comprehensive monitoring, HMS keeps your data safe and secure.  

Read more: Must-have Qualities of Hotel Accounting Information 

4. Flexible deployment 

Infor HMS is offered with multiple deployment options, including traditional on-property, private-cloud hosting, and global, secure cloud services using Amazon Web Services. Hotels can deploy Infor HMS as software as a service (SaaS)completely eliminating the need to build on-premises IT infrastructures at multiple properties. 

Read more: Hotel and Cloud Technology: It's time to move

5. Mobility

Infor HMS mobile app is available for the customers with zero additional fees. Both hotel employees and guests are able to access the app on-the-go and directly retrieve information they need in real-time. The mobile app makes it easy to control check-in and check-out, housekeeping services, concierge, and lost-and-found tracking functions, as well as maintaining the communication with guests anytime, anywhere. 

Read more: Revenue Management at the Touch of a Button: the Success Story of Vienna House 

Total hotel management with Infor HMS integrations

Infor also provides its customers with tools that help unleash Infor HMS's full potential, allowing hotel staff to leverage insights and perform at a higher level. Hotel owners can choose among a warehouse of interfaces that are readily available using web services, industry-standard data exchange based on hotel technology next generation (HTNG) standards. 

1. Revenue management 

The integration with Infor EzRMS (Revenue Management Solution) allows hoteliers to automatically estimate demand for future use of the property’s available rooms, and recommend appropriate selling strategies such as open and close rates, stay controls, open and close room categories, as well as overbooking levels. The tool is a user-friendly and forward-looking application with the purpose to maximise the revenues and values from each and every process of booking. 

2. Customer relationship management 

One of the most prominent integrations of Infor HMS is with Infor CRM Hospitality, making guest profiling, reservations, and folio data exchange between the two systems possible. Infor CRM adds substantially to the values of each guest stay to the next level as it is capable of tracking guest profile data, reservation data, and revenue spend by category at each property across the enterprise. It also supports reporting in real-time focus on guest spending by revenue category, last stay details, the frequency of stays, geographic source, travel type, and the guest booking journey. 

Read more: SAP vs. Infor – Software Giants Face Off Over Cloud Strategy 

3. Incident management 

Infor EAM (enterprise asset management) can be integrated with Infor HMS via Infor ION® to assist in tracking guest service requests, and providing quick and efficient responses that eventually drive overall guest satisfaction.

4. Sundry items management 

Hoteliers can simplify management of sundry items with Infor HMS Sundry – available as an application for mobile devices, integrated into Infor HMSIt covers virtually all sundry items, spanning from toiletries, over-the-counter medications, snack foods, to gift shop and vending machines performances, giving hotel owners a complete view of their assets. 

Read more: OLAP Technology: Handling Big Data in the Hospitality Industry 

In short, upgrading your PMS to a cloud-based system like Infor HMS helps streamline operations, drive top line, and improve bottom line. Request a free demo today and find out if Infor HMS is what your hotel is looking for.

Request a free Infor HMS demo

Topics: Hospitality solutions

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 Rick Yvanovich
 /Founder & CEO/

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