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Rick Yvanovich

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What Does It Take to Transform the Booking Experience?

Posted by Rick Yvanovich on

Modern travellers expect a seamless journey, from destination research to hotel booking, flight confirmation, and local hangout suggestions, up until when they reach their homes. However, the hospitality industry has been slow in adopting new technologies. Hotel solutions are neither intuitive nor capable of making full use of the abundant customer data. Will the hospitality industry continue relying on Online Travel Agencies (OTAs) to bring in more revenue? Or there will be service providers confident enough to take on the challenges that hotels present?

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Topics: Hospitality solutions

Sustainability in Hospitality: Best Practices Every Hotel Should Adopt

Posted by Rick Yvanovich on

Sustainability has been top of mind among hoteliers in recent years as tourists are increasingly concerned about the environmental issues. In fact, green practices adopted by hotels may soon become critical factors for travellers when choosing and booking accommodation to stay in.

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Topics: Technology trends, Hospitality solutions

Why a Growth Mindset Is What You Need for Life Success

Posted by Rick Yvanovich on

One’s mindset is defined as the perception of achieving goals in both the professional and personal lives. In other words, a mindset helps define one’s personality. It reflects the way an individual views and acts toward life, how they perceive success and failure, as well as determining their emotional, cognitive, behavioural and neural responses to these experiences.

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Topics: Talent Management

Travellers' Expectations are Changing and Here's How Hotels Can Keep Pace

Posted by Rick Yvanovich on

One definite thing about the hospitality industry is that the customer’s behaviours never stay the same and that they are easily affected by many factors. For customers, the new era of digitalisation has fundamentally transformed the customer experience

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Topics: Hospitality solutions

Social Recruiting: The New Era of Attracting Top Talent

Posted by Rick Yvanovich on

As we move into a new era of recruiting, the age of the resume may be drawing to a close. Social media is becoming increasingly popular as a way for recruiters to find the best possible candidates for open positions. According to a recent survey by Jobvite, 92 percent of recruiters are using social media to find new talent in 2012. The survey reports, “Social recruiting has become an essential resource in the war for talent as competition is fiercer than ever.”

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Topics: Talent Management

See Yourself Through the Eyes of Your Employees

Posted by Rick Yvanovich on

If a stranger asks you to rank your management team on a scale of one to ten in areas such as communication, delegation, etc, what would you say? Most people would rank them unrealistically high for fear that their answers would get back to their boss. How many of you can say that you would answer 100 percent truthfully in your own opinion?

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Topics: Talent Management

Keep Your Superheroes: 6 Steps to Reduce Employee Turnover

Posted by Rick Yvanovich on

Do you know what is important to your prospective and current employees? Do you work hard to meet those needs? If you answered yes to both questions, then you probably have a low employee turnover rate. However, this is not the case for all employers and many companies struggle with the issue of employee turnover.

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Topics: Talent Management

Want to Grow? Move Out Of Your Comfort Zone and Into the Growth Zone!

Posted by Rick Yvanovich on

Growth is a constant topic of conversation these days. Executives want to grow their leadership skills. Health conscious folks want to grow their own food. Bodybuilders want to increase the size of their muscles. Companies desire to exponentially grow their sales numbers.

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Topics: Talent Management

Get Your House In Order With Strategic Workforce Management Solutions

Posted by Rick Yvanovich on

Organisations must continually search for ways to make the whole more valuable than the sum of its parts. Although the recession has technically ended, the downturn lingers on, with fewer employees expected to produce the same output as when fully staffed. What gets employers through these challenging times is discipline, not panic or trust in fate. Human resource and strategic workforce management solutions can align your business by helping you recruit, develop, retain, engage, and promote the best employees.

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Topics: Talent Management

9 Classic Mistakes When Using 360-Degree Feedback (Part 2)

Posted by Rick Yvanovich on

In Part 1, we've mentioned the first 5 classic mistakes when introducing the 360-degree Feedback process in the workplace. Continue reading to find out the remaining mistakes!

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Topics: Talent Management

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 Rick Yvanovich
 /Founder & CEO/

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