HCMC –  August 24, 2017. A seminar organised by BBGV raised an interesting topic in the workplace: “Motivation Spotlight – what have we missed?” The two reputable speakers of the event were Rick Yvanovich (CEO of TRG International) and Victor Burrill (Executive Coach, Corporate Trainer, Consultant). Both have extensive experience working in the dynamic environment both in Asia and across the globe. Both are owners of successful businesses and are frequently invited to deliver speeches on organisational behaviour.

The seminar's attendants were managers and leaders from various well-known international enterprises in Ho Chi Minh City. The 2-hour seminar was jam-packed with useful information on the pre-existing conditions that caused dissatisfaction in the workplace and how to apply motivational theories into practice.

The speaker: Victor Burrill (Executive Coach, Corporate Trainer, Consultant)

The formula for job performance

Both speakers emphasised that motivation is one of the most critical issues that need to be assessed in order to secure employee’s well-being. More often than not, we are all able to define what motivation is and how to do it. However, the reality is we sometimes forget to not do it, such as not thank our staff, a seemingly mundane thing to do but could bring a great impact. Rick then offered the formula for job performance; in order to increase productivity, the below factors need to be present and satisfied.

Job performance = Ability x Motivation

The speaker: Rick Yvanovich (CEO of TRG International)

Employee’s ability and skills can be improved through training and experience; however, the motivational factors can be influenced by various aspects. Using Herzberg’s Two-Factor Theory, Rick explained how we all can motivate ourselves and everyone by improving hygiene and motivational elements. Rick addressed that having “no dissatisfaction” does not equal to “satisfaction” among employees.

Read more: Motivation - How does it work for sales?

Hygiene factors are usually extrinsic, such as company policies, managers and colleagues, salary, working hours, etc. These factors do not necessarily improve motivation score but without them, dissatisfaction would be more prominent.

Motivational factors are intrinsic, indicated when you’re feeling supported, or that you have learned something new, the feeling of recognition and achievement, etc.

The attendants were managers and leaders from various well-known international enterprises in Ho Chi Minh City

Incompetent hygiene factors can cause significant dissatisfaction. The issue once resolved can be elevated to ‘no dissatisfaction’ environment, which in retrospect, does not mean complete ‘satisfaction’. This is where motivational factors come in to aid and raise the satisfaction level.

With just some tweaks in the motivational games, leaders can greatly increase team’s productivity, create a more pleasant working environment where people work in harmony, which in turns can result in an increase in profitability for the company.

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