Nowadays, travellers are also becoming more tech-savvy. Hence, self-service technology namely mobile apps, check-in kiosks and lobby touchscreen become the important tools that bring opportunities to increase sales and bookings for hotels. According to Taylor Short, who researches hotel management systems for Software Advice, hotels are figuring out that meeting a tech-savvy travellers’ expectations for connectivity and independence not only increase customer satisfaction, but also open up new revenue channels that didn’t exist before. In this article, we will walk you through how these self-service technology can help hotel boost revenue and increase customer satisfaction.
The non-stop development of technology has influenced almost every industry including hospitality. Since technology has been playing an important part in boosting revenue in many hotels, how technology provide great experience and convenience to hotel guests and help them stay engaged via social media platforms are a crucial key that contributes to the success of the hotels. In the last post, our guest blogger discussed generally about these emerging trends that can help drive hospitality business forward. This article will mention a bit deeper about social media and mobility trends for hotel managers to keep their businesses remain connected with their customers and choose the strategy that fits most them.
In the latest press release, Infor declared the end of another successful fiscal year. Throughout the past year, the company has introduced some product innovations and gained an enhanced customer base.
As CEO of information security service provider Integralis, Simon Church makes it his business to know what’s going on in the never-ending fight against cybercrime.
During the economic downturn, many families decided that the prudent thing was to downsize their lives by purchasing smaller homes and vehicles, but most importantly, by simplifying their lives. Similarly, hotel companies also downsized, frequently letting staff go, which created additional pressure on remaining staff to hold the company and its underlying technology together.
Following TRG's seminar entitled "Office of the CFO: Change the way work is done", Saigon Entrepreneurs (Doanh Nhan Sai Gon) magazine and Business Forum (Dien Dan Doanh Nghiep) published their articles on the event as well as on some of the topics discussed by our event speakers, including:
HCM City – March 21st 2013 – Speakers from TRG, CIMA and Infor walked the audience through the Office of the CFO concept for the first time at an event held on March 20th at New World Hotel.
According to Vietnam National Administration of Tourism (VNAT), the total number of international tourists in 2012 reached 6,847,678, representing a 13.86% growth year on year. This year, the Vietnamese tourism industry “planned to welcome 7.2 million international visitors and 35 million domestic passengers, and is targeting a total revenue of VND190 trillion (equivalent to US$9.5 billion).” Not too long ago, we discussed some competitive criteria necessary for hospitality businesses to stay ahead in the game. Now we will zoom in on the hotel industry and take a closer look at trends in Vietnam and around the world.
Booming technologies are quickly changing the perception of people about mobility. The expectations are higher as everyone wishes to carry their favourite gadgets around, whether it is for business or leisure purposes. But what about hotel experience? Yes, technology is changing that too. Hotel owners and management companies are thus, faced with fresh challenges.
Topics: Technology trends