Many businesses today are still relying on paper registers, massive spreadsheets and human resources to manage a lot of workflows in their business. Operations such as inventory reporting, sales approval and customer experiences that are managed manually will often result in many bottlenecks as operations become backlogged because of the sheer amount of data that needs to be catalogued and processes that need to be done. As a result of this, data is often lost or incomplete, and productivity and efficiency are reduced.
Read more: A complete guide to financial consolidation
However, there is a way to help you get your workflows flowing smoothly and boost your business’ efficiency. With that in mind, we will here give you our top 5 reasons to invest in a workflow automation system.
5 reasons to invest in workflow automation
1. Overview of your processes
One of the significant advantages of workflow automation is the ability to gain an overview of all your processes and operations. If your entire workflow is reliant on manual inputs and paper trails, there is a big chance that steps in the process end up getting overlooked or are simply not being done efficiently. With a workflow automation system, you gain a complete overview of how all your processes are handled and the data to decide on where to improve them.
Read more: Rise of Chief Data Officer (CDO) to Solve the Data Issues
2. Accurate data collection
One big problem that often arises from having all your processes done manually is the loss of information or incorrect information gathering. When processes get backlogged or the employee responsible for the process is tired or having a bad day, steps can end up skipped or missed. With a workflow automation system, you are able to get the system to the work for you, freeing up a human resource for other tasks and ensuring that no steps are skipped in the process.
3. Efficiency through streamlining
Using a workflow automation system allows you to streamline all your processes. Instead of having your employees bogged down with workflows that all function differently and tasks that are necessary but numerous and repetitive, you can have the system work in the background for you.
By automating steps in your workflow and removing manual administration from them, you can increase your efficiency in every part of your business and increase the speed at which your workflows are completed.
This could, for example, be in your customer service where streamlining response systems can help address customer complaints and queries without having an employee go through every request, freeing them up for more difficult queries.
Read more:7 factors to consider when building a healthy data culture
4. Improved teamwork and communication
Another major advantage of a workflow automation system is the ability to improve communication and collaboration among your employees. From the design process of the workflow, where people can work together regardless of location, to pushing updates out for the workflow that will automatically update for everyone involved ensuring everyone is on the same page.
At the same time, automating in-house communication and ensuring proper notifications and responses will allow every employee to be connected and informed at all times.
5. Reduced costs
A workflow automation system reduces the number of errors made, keeps track of and notifies about all the necessary tasks, frees up more human resources and holds everyone responsible for their tasks in the workflow. Doing this it reduces your overall costs for both all processes in your business and the costs resulting from errors made in your processes.