Bank OCBC NISP improves customer service with high application availability

“Today, with XenApp, it takes us only two days to get a new branch ready for operation. Formerly, we would require at least seven days to install all the applications, one at a time.” Filipus H. Suwarno, Head of the Information Technology Division, Bank OCBC NISP.

Bank OCBC NISP, the fourth-oldest bank in Indonesia, was established in Bandung in 1941 as Bank NISP. It evolved into a solid and reliable bank, catering mainly to the small and medium enterprise (SME) segment. Bank NISP became a commercial bank in 1967, was licensed as foreign exchange bank in 1990, and listed its shares on the Indonesia Stock Exchange in 1994. At the end of 2008, OCBC Bank-Singapore had become the controlling shareholder and supported Bank NISP in reaching national bank status and becoming a top-five commercial bank (excluding government and foreign banks) in Indonesia. To optimize the relationship with OCBC Bank Singapore, Bank NISP changed its name to Bank OCBC NISP in December 2008.

• The challenge: Provide timely customer service at multiple branches
• Implementing an application virtualization solution from Citrix
• Branches open promptly to serve customers