Digital transformation refers to the implementation and utilisation of digital technologies in the business to achieve a competitive edge. Those benefits include greater efficiency for the stakeholders, stronger business agility, and many more. Many industries are taking advantage of this digital transformation agenda, and the Hospitality Industry is no exception.

Infor, a leading industry cloud company, has recently been acknowledged as a leader in the IDC MarketScape report for Worldwide Hospitality Property Management Systems 2022 Vendor Assessment. The report evaluated vendors based on a comprehensive and rigorous framework relative to the criteria and one another, and key strategy criteria included both qualitative and quantitative data resulting in a single graphical illustration of each vendor’s position within a given market.

The challenges and expectations of businesses in the Hospitality industry can change drastically overnight. Hoteliers need agile solutions that can grow with the business while also ensuring they can meet changing regulations and market demands with ease.

Designed to provide hoteliers with a next-gen cloud-based system, Infor HMS is a full-fledged management solution tailored for the hospitality industry. The solution encompasses not only the key functions of a PMS but also analytics and mobile capabilities for a top-of-the-line guest experience. Infor HMS streamlines core processes like CRM, revenue management, and incident management with its built-in capabilities.  

As new technologies and new challenges emerge, an advanced cloud-based property management system (PMS) can empower hotels and casinos to create scalable operations that foster greater visibility, utility, and efficiency. In this era when the hospitality industry is changing fast, legacy systems that silo each location as its own data centre will not successfully lead businesses into a new decade.

The hospitality and tourism industry plays an important role in the global economy, contributing 11 per cent of the world’s total GDP pre-COVID. Its recovery, therefore, is highly anticipated and closely watched as the world emerges from the pandemic.

Hospitality faces unique challenges and has specific requirements, making conventional accounting systems unfit for this industry.  

Hotel businesses are more than just the lodging services they provide to tourists; they need an asset manager to look after and fully exploit the potential of the property on behalf of the owner. In other words, asset managers are the ones who maintain the balance between the hotel staff, operations, and owners.  

In their pursuit to meet the ever-rising expectation of travellers, the hospitality industry is increasingly adopting new IT technologies. Some daring brands even venture into the realm of Artificial Intelligence and the Internet of Things to quench the thirst for a "truly unique guest experience." Nevertheless, none of the "next-gen solutions" out there would work without an agile yet robust IT infrastructure. This is where managed IT services come into play. 

Selecting the right Property Management System (PMS) for your hotel business - one that can enhance guest experience, cut costs, and maximise revenue - is not at all easy. The rapid adoption of cloud PMS only makes this an even more challenging undertaking. That isn't to say that it is impossible, and TRG is here to help.