A modern hotel property management solution is essential for competitiveness and guest satisfaction in the fast-paced hospitality industry. Such systems are pivotal in streamlining operations, enhancing guest experiences, and boosting overall efficiency, yet many hotels fall into the trap of adhering to outdated software that hampers their growth.

With expenses on the rise and guest expectations constantly changing, taking a proactive approach to reducing unnecessary outflows is essential for hotel businesses more than ever. The secret lies not in slashing budgets or compromising the guest experience but in strategic management and resource optimisation.

The global hospitality industry has been observing strong signs of recovery heading into 2024, with demand rebounding to pre-pandemic levels. With travel on the rise once more, hoteliers must strategise effectively to capitalise on this revival period through proactive alignment with emerging trends.

Hotels and resorts are laying the groundwork for how they will do business in a new decade and beyond, in an effort to stay competitive, profitable, and ready to meet new challenges. Industry leaders are examining the workflows and mechanics of technology-driven processes, like data infrastructure, reservations, event planning, inventory control, competitive price setting, and revenue forecasting—and seeking out ways to tie them all together to better serve operations, revenue management, and brand strategy.

The rapid development of technology continues to reshape the hospitality industry, with innovations like cloud-based software and mobile apps driving a new era of hyperautomation and hyperpersonalisation.

Digital transformation refers to the implementation and utilisation of digital technologies in the business to achieve a competitive edge. Those benefits include greater efficiency for the stakeholders, stronger business agility, and many more. Many industries are taking advantage of this digital transformation agenda, and the Hospitality Industry is no exception.

Infor, a leading industry cloud company, has recently been acknowledged as a leader in the IDC MarketScape report for Worldwide Hospitality Property Management Systems 2022 Vendor Assessment. The report evaluated vendors based on a comprehensive and rigorous framework relative to the criteria and one another, and key strategy criteria included both qualitative and quantitative data resulting in a single graphical illustration of each vendor’s position within a given market.

The challenges and expectations of businesses in the Hospitality industry can change drastically overnight. Hoteliers need agile solutions that can grow with the business while also ensuring they can meet changing regulations and market demands with ease.

Designed to provide hoteliers with a next-gen cloud-based system, Infor HMS is a full-fledged management solution tailored for the hospitality industry. The solution encompasses not only the key functions of a PMS but also analytics and mobile capabilities for a top-of-the-line guest experience. Infor HMS streamlines core processes like CRM, revenue management, and incident management with its built-in capabilities.  

As new technologies and new challenges emerge, an advanced cloud-based property management system (PMS) can empower hotels and casinos to create scalable operations that foster greater visibility, utility, and efficiency. In this era when the hospitality industry is changing fast, legacy systems that silo each location as its own data centre will not successfully lead businesses into a new decade.