Infor, a leading industry cloud company, has recently been acknowledged as a leader in the IDC MarketScape report for Worldwide Hospitality Property Management Systems 2022 Vendor Assessment. The report evaluated vendors based on a comprehensive and rigorous framework relative to the criteria and one another, and key strategy criteria included both qualitative and quantitative data resulting in a single graphical illustration of each vendor’s position within a given market.
According to the report, Infor holds strong regard in the industry as a reliable and accommodating partner with stability and support capabilities. The company's approach to software development and support is to work with its customers on what enhancements they are prioritizing as requirements and will modify product road maps to accommodate such enhancements.
The property management system (PMS) for hospitality organisations of all sizes and across segments has long been at the centre of day-to-day operations. Infor's HMS offering is designed to meet the rapidly evolving needs of global enterprise hospitality clients with its cloud-based, mobile-first architecture and a mantra of openness that enables on-demand integrations.
Designed to provide hoteliers with a next-gen cloud-based system, Infor HMS is a full-fledged management solution tailored for the hospitality industry. The solution encompasses not only the key functions of a PMS but also analytics and mobile capabilities for a top-of-the-line guest experience. Infor HMS streamlines core processes like CRM, revenue management, and incident management with its built-in capabilities.
Infor HMS is built upon a true multi-tenant cloud architecture – flexibly deployed on-premise, in a public cloud on Amazon Web Services, or in a private cloud, ensuring the infrastructure and data security. In addition to basic front office tasks, Infor HMS provides hoteliers with actionable insights about guests and potential guests, helping them to retain and attract high-value guests, and fuelling businesses for their long-term growth.
By connecting front- and back-office systems in a unified solution, Infor helps to create an enterprise-wide view of operations that promotes better decision-making across the business through greater insight into reservations, financials, assets, sales, marketing, and on-property operations. Infor's HMS property management system delivers broad functionality to serve hospitality organizations across all sizes and scopes, from international hoteliers to specialty resorts.
As the industry continues to experience rising competition and guest demands, Infor strives to provide its customers with the tools they need now to fill rooms for success, utilize mobile and social tools to enhance the guest experience and develop systems and processes to give employees easy access to actionable information. Infor is focused on delivering scalable, flexible, cloud-based applications with industry-specific capabilities, and this recognition by the IDC MarketScape is a testament to their achievement in that area.