Over the last few years, there has been a significant focus on technologies that can enhance the guest experience. In-room Wi-Fi, mobile check-in, and guest interaction are all aimed at providing a smooth and stress-free experience throughout their stay. Much of the hotel technology investment has been focused in this area. But what about the hotel owners and operators themselves? What advances are available that they can benefit from?
With a myriad of information now available for hotel operations, from guest bookings, VIP preferences, to agent trends and more, there is a tendency to concentrate only on revenue generation items. But what about the day-to-day business? How can technology support the changing nature of business work ethics?
TRG has over 25 years of delivering solutions
…in the Hospitality market place. This is the reason why hotel operators like Aman are engaging with TRG to deliver the next generation of business solutions. TRG, as an Infor gold level channel partner, deploys a suite of back of house applications covering financial planning, procurement, asset management & consolidation, for both on-premise and cloud solutions. They manage all data within the solutions, and as a result, provide a connected, intelligent network that can fully automate data processes, enable anticipation & predictions of trends and inform all stakeholders.
TRG/Infor solutions are designed to be beautiful
The TRG / Infor solution sets offer users the ability to interface with information on the move, by receiving current updates, processing workflow on data, managing approvals, or seeing alerts and more. In addition, the TRG / Infor solutions are beautifully designed, for excellent usability, and very high user acceptance. Customisable screens separate work tasks from information & alerts, allowing users to prioritise as they see fit.
As a result, the organisation enjoys a fully integrated solution with full workflow and processes, letting managers receive information pertinent to all roles through the workflow. The operating services manage the data interfaces and processing, while users are able to access the applications in environments familiar to them for their day-to-day IT experience.
To ease downtime issues, applications can be changed, upgraded or rebuilt whilst still retaining the overall process controls & real-time usage. Our upgrades cause no downtime, and the inherent business logic and data flows are retained, so finance can move to a continuous closing process and keep the books current.
TRG/Infor solutions deliver on the main goal of all hotels, guests remain happy and so do owners, operators and staff!
This article was an excerpt of Aman's Digital Report which was published in Business Chief, page 138. To read the full report, please click here.