Recent TRG blog posts

Online shopping is moving onwards and upwards. Consumers now can buy basically everything without ever setting foot inside a physical store. And when it comes to e-commerce, no one can escape the shadow that Amazon casts. But that does not mean all brick-and-mortar retailers are getting crushed.  

In the previous blogs, we have discussed many topics in regards to emerging trends for retailers in the digital age, their effort to enhance sales, engage customers and improve the overall in-store experience. There is another aspect that is equally important to the success of today’s retailers – empower the store associates with an integrated retail system.

The competition in the retail industry has always been brutal. Those who fail to provide their customers with a smooth, exceptional service are being left behind in the race. The retail overview in 2018 and beyond is revolving around personalisation and connecting directly with each consumer. When a customer feels that they are at the centre of the shopping experience, they stick around and buy more. To achieve this, a retailer must understand what motivates and appeals to its different customers.

Innovative retailers are utilising IoT to improve store operations, enhance customer experience and to drive more conversions. IoT technology is said to be reshaping and revolutionising the retail industry, yielding advances and new opportunities in customer service, throughout the supply chain and in brick-and-mortar stores plus other channels.

To stay competitive in today’s fast-changing world, all retailers must use technology to aid their business processes and to better meet customers’ expectations and requirements. Let’s have a look at some retail technology trends in 2018 and in the near future.

Read more: AI’s Benefits in Business (P.1)

Pop-up retail, or pop-up stores, flash sales, just like the name implies, is a retail store that open only for a short period of time. Many e-commerce businesses are using this trend to create a unique and exclusive shopping experience for their customers whilst test out the physical retail environment or to seek out new prospects.  

In our previous blog post, we have discussed 3 key practices for retailers to effectively manage their inventory. Let's find out what the final 4 are.

Perhaps, nowadays, there is hardly anybody in Viet Nam who has not heard of The Gioi Di Dong Joint Stock Company (English name: Mobile World JSC). Earning its first amount of profit after only seven months of operation, The Gioi Di Dong has build a high-tech retail empire in this "S-shape" country.