Recent TRG blog posts

The competition between retailers is getting harder and tighter since the appearance of online sellers. Therefore, brick and mortar stores need to find their own way to keep themselves being customer’s first choice. Some retailers are gaining success by creating their own unique identity, perfecting their customer service, and being selective with merchandise that attracts and nurtures a group of loyal customers.

Perhaps, nowadays, there is hardly anybody in Vietnam who has not heard of The Gioi Di Dong Joint Stock Company (English name: Mobile World JSC). Founded on 3rd March 2004, applying the e-commerce model, MWG earned its first amount of profit after only seven months of operation.

Since 2003, the e-Commerce battlefield has been witnessing an expanding invasion of a complicated method of retailing – Omni-channel. During the shopping season in 2013, the traditional US retailers lost two-thirds of the foot traffic compared to only three years earlier. On the contrary, e-Commerce, with the help of Omni-channel, approached $300 billion in sales and became the trillion-dollar industry with double-digit annual growth.

We, as consumers, have always been seeking ways to maximise our shopping experience with maximum convenience, minimal effort, and maybe minimal interaction too (cough… self-checkout service).

The recent Amazon’s US$13.7bn acquisition of the premium organic grocery chain Whole Foods Market (Whole Foods) has already generated a lot of media buzz. While this deal will, without doubt, reshape the retail industry for years to come, there is another ongoing story worth mentioning: how Whole Foods has been completely transforming its IT systems.

Mobility technology has enabled brick-and-mortar retailers to process transactions from anywhere in the store for more than a decade, leading many to predict the death of traditional POS.

Most luxury consumers, regardless of age, enjoy shopping across channels – digital and physical. And 50% of luxury sales are from omnichannel shopping. These are among the key findings of a recent study by the consulting firm The Boston Consulting Group (BCG).

3 omnichannel strategies that transform the retail market and help brick & mortal retailers approach customers effectively. 

Much has been written about what omnichannel and how it benefits the consumers. But what does it actually mean for a retailer to embrace omnichannel in terms of the value proposition today? How can a retailer deliver an omnichannel experience to its consumers? Let’s take a closer look at proven omnichannel strategies.

Did you know that 91% of your unhappy customers will never purchase services from you again?

A satisfied guest at your restaurant is one who comes back for more. An unhappy guest won't and tells friends and family about their negative experience, so you've not only lost them but potential customers as well. The question then is how to increase your customer satisfaction?