TRG Blog

Overview of Retail Pro Prism: A True Platform for Omnichannel Retail

Posted by Binh Pham on

As retailers are bracing themselves for a future where omnichannel is the norm, retail management software has to evolve as well. With more than 25 years specializing in providing solutions to retail chains. Let's have an overview of RetailPro Prism, a next-gen POS system. 

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Topics: Retail Management System

3 Tips to Simplify Omnichannel (Part 2)

Posted by Hai Nguyen on

Today’s customers expect great service, excellent selection, and competitive pricing. And they not only do not care whether that’s online or at a physical location — but they also expect to be able to “mix it up” a bit. Customers have come to expect that if they order an item online, they can return it in the store, for example. 

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Topics: Retail Management System

3 Tips to Simplify Omnichannel

Posted by Hai Nguyen on

Retailers want to embrace the omnichannel methodology but they realise they can’t be all things to all customers. While it is true that today’s shoppers, and in particular Millennials, want to purchase goods and services through different channels, many retailers are still struggling to adapt to the latest iteration of retail reality in which shopping takes place 24/7, and may start in one channel and finish in another.

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Topics: Retail Management System

Artificial Intelligence for Retail Customer Retention

Posted by Hai Nguyen on

For years, retailers have looked for ways to influence shopper behaviour, from the early days of paper punch cards to sophisticated big CRM and ERP systems. Since then, loyalty programs have evolved from basic check-in solutions to more sophisticated check-in solutions that were able to communicate with shoppers via mobile app, text or SMS messages, and email. 

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Topics: Retail Management System

Flow Centre vs. Distribution Centre: Less Inventory, Faster Fulfilment

Posted by Hai Nguyen on

Traditional retailing seems no longer relevant to the current overview of the industry. Customers nowadays either do their shopping entirely online or buy the items online and pick them up in store. This means it’s time for the sellers to reinvent their supply chain management as well as the inventory fulfilment process.

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Topics: Retail Management System, Technology trends

Small Changes, Big Operational Savings: a Lesson from Walmart

Posted by Hai Nguyen on

Operational cost cutting has always been a retailers’ favourite tool to boost their bottom line. It is even more crucial for Walmart as the giant’s key competitive edge is price. And Walmart has found that substantial cost savings can come from seemingly small actions.

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Topics: Retail Management System

Retailers vs. Amazon: e-Commerce Is Not the Only Option

Posted by Hai Nguyen on

Online shopping is moving onwards and upwards. Consumers now can buy basically everything without ever setting foot inside a physical store. And when it comes to e-commerce, no one can escape the shadow that Amazon casts. But that does not mean all brick-and-mortar retailers are getting crushed.  

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Topics: Retail Management System

Why Efficient Customer Management Matters in Retail More Than Ever

Posted by Hai Nguyen on

With the advent of new consumer technologies, information asymmetries have been eliminated from consumers’ shopping experience. Today’s shoppers are less brand-loyal. They jump from retailer to retailer to find the best price, the best products, and the best services.

However, existing customer management programmes have provided retailers the view that the top 30% of their customers account for approximately 75% of their sales (Imlay, 2006). Thus, an effective customer management programme helps retailers stand out in a highly-competitive environment with benefits such as:

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Topics: Retail Management System

Empowering Your Store Associates with Digital Technologies

Posted by Hai Nguyen on

In the previous blogs, we have discussed many topics in regards to emerging trends for retailers in the digital age, their effort to enhance sales, engage customers and improve the overall in-store experience. There is another aspect that is equally important to the success of today’s retailers – empower the store associates with an integrated retail system.

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Topics: Retail Management System

Elevating Guest Experience in the Digital Age

Posted by Hai Nguyen on

The competition in the retail industry has always been brutal. Those who fail to provide their customers with a smooth, exceptional service are being left behind in the race. The retail overview in 2018 and beyond is revolving around personalisation and connecting directly with each consumer. When a customer feels that they are at the centre of the shopping experience, they stick around and buy more. To achieve this, a retailer must understand what motivates and appeals to its different customers.

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Topics: Retail Management System

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 Rick Yvanovich
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