Recent TRG blog posts

This blog provides a cursory overview of some of the key concepts related to next-generation revenue management practices. The first part talked about the performance metrics. In this final part, we will take a quick look at the remaining two concept: data and intelligent pricing. 

This blog provides a cursory overview of some of the key concepts related to next-generation revenue management practices, starting with the ever-evolving performance metrics that are commonly used to track and measure success.

Times of change present many challenges throughout organisations — especially for front-line managers, who need to implement change through their people and do more with less. Ironically, when you need your highly effective managers to perform at their very best, that’s when they are the most vulnerable to buckling under the pressure. This article will provide you with early warning signs of management derailment.

Objectives and Key Results (OKRs) are an effective goal planning method which is being used at Google. You may wonder: “My company is not Google. Will my company still be able to benefit from everything that OKRs have to offer?” Maybe! If you have a concrete understanding of what OKRs are, and you do not attempt to make any of the following mistakes, you and your team might be set to go.

Today’s customers expect great service, excellent selection, and competitive pricing. And they not only do not care whether that’s online or at a physical location — but they also expect to be able to “mix it up” a bit. Customers have come to expect that if they order an item online, they can return it in the store, for example. 

Retailers want to embrace the omnichannel methodology but they realise they can’t be all things to all customers. While it is true that today’s shoppers, and in particular Millennials, want to purchase goods and services through different channels, many retailers are still struggling to adapt to the latest iteration of retail reality in which shopping takes place 24/7, and may start in one channel and finish in another.

From cloud computing and robotic process automation to analytics, AI, and machine learning,  a new class of digital disruptors is transforming the role of finance. Will all the automation and technology that CFOs have at their fingertips ultimately replace the need for a traditional finance chief, or will CFOs be able to harness that technology to improve their bottom lines?

For years, retailers have looked for ways to influence shopper behaviour, from the early days of paper punch cards to sophisticated big CRM and ERP systems. Since then, loyalty programs have evolved from basic check-in solutions to more sophisticated check-in solutions that were able to communicate with shoppers via mobile app, text or SMS messages, and email. 

Integrated Business Planning (IBP) has delivered significant benefits to practicing businesses. According to a recent study conducted by Aberdeen Research, companies with a well-structured IBP process achieved the following benefits over a two-year period post IBP implementation:

Integrated business planning (IBP) is a business-focused evolution of traditional sales and operations planning (S&OP) that aligns sales, business strategy, and operations with enterprise-wide financial performance.