Recent TRG blog posts

More than just offering a simple bed and breakfast, hotel rooms are evolving and being engineered, one amenity at a time, to meet changing traveller demands.

Contactless guest experience is the new reality of hospitality. In addition to changes in the front desk, elevators, and guest rooms, there are other areas where contactless technology has proved itself to be indispensable: temperature checks and ID verification. 

As a traveller, don't we all wish the hotel onboarding process, door unlocking, room services, and in-room amenities usage can be carried out digitally, seamlessly, without waiting in line or encountering awkward greetings?

The importance of revenue optimisation or revenue management in the hotel industry cannot be overstated due to its critical importance to the Hotel's bottom line. Revenue optimisation is being able to sell the right room to the right guest, at the right price and at the right time. It requires plenty of actionable information on time, which is so often unattainable. 

Countless businesses are impacted by COVID-19 around the world. If your business is in the hospitality industry, then chances are your damage is more severe than most. With the restrictions being slowly lifted, many hotel businesses still don’t find themselves fitting in with the “new normal.”

This begs the questions: what really is the new normal for the hotel industry? What are the challenges ahead? And which actions have leading hoteliers taken?

The number of confirmed COVID-19 cases globally are gradually declining. However, this is not the time to celebrate; until a viable cure is developed, preventative measures should continue to be carried out diligently. 

It is easy to see why the hospitality industry receives the heaviest blow from the COVID-19 pandemic. Flights cancelled, countries locked down, public transportation, and ride-sharing services suspended. Hotels, travel agencies, restaurants and many service providers are forced to halt operations to ensure the health safety for the general public. 

Hospitality faces unique challenges and has specific requirements, making conventional accounting systems unfit for this industry.  

Hotel businesses are more than just the lodging services they provide to tourists; they need an asset manager to look after and fully exploit the potential of the property on behalf of the owner. In other words, asset managers are the ones who maintain the balance between the hotel staff, operations, and owners.  

According to Hospitality Technology’s “2016 Lodging Technology Study,” 62% of surveyed hoteliers use business intelligence (BI) tools and another 16% will add them within 18 months. Armed with the right information, today’s decision-makers can better understand risk, performance, and the impact of decisions at property, region and group levels. But how exactly can hotels achieve competitive advantages with business intelligence?