English 
Vietnamese Autogrill VFS F&B, a leading player in the food and beverage industry in Vietnam, faced challenges with its legacy accounting system, Infor SunSystems 6.3, stemming from an incompatibility issue. The incompatibility limited the finance team's ability to integrate and streamline processes.
To address these limitations and future-proof their operations, Autogrill VFS F&B made the strategic decision to upgrade to Infor SunSystems Cloud.
Read more: Ready to Rebound: Accor Poised for Recovery with Infor SunSystems SaaS
Contents
Autogrill VFS F&B: Overview and Offerings
Autogrill VFS F&B is a leading food and beverage operator at international airports in Vietnam. Established in 2013 as a joint venture between the Autogrill Group's HMSHost International division and Vietnam Food & Beverage Services Company (a subsidiary of Imex Pan Pacific Group), it aims to enhance the travel experience for passengers.
The company operates in five major international airports across Vietnam:
- Noi Bai International Airport (HAN), Hanoi
- Tan Son Nhat International Airport (SGN), Ho Chi Minh City
- Da Nang International Airport (DAD), Da Nang
- Cam Ranh International Airport (CXR), Khanh Hoa
- Phu Quoc International Airport (PQC), Phu Quoc
Key service offerings:
- Diverse dining options: Autogrill VFS F&B offers a wide range of food and beverage options, including well-known international brands such as Burger King, Domino's Pizza, and Popeyes, along with unique airport concepts specially designed for travellers.
- Local and international cuisine: The F&B portfolio includes several Asian cooking restaurants (e.g., Big Bowl, Next Noodles, Kaisha Sushi) and proprietary brands like Puro Gusto and Star Cafe, which present local favourites and global flavours.
- Customer experience focus: The company prioritises outstanding customer service, aiming to make travel smoother and more enjoyable through efficient, reliable, and empathetic service.
With a vision to be the most trusted travel food and beverage provider globally, Autogrill VFS F&B is committed to enhancing the travel experience through high-quality offerings and exceptional service.
Read more: Here's What You're Missing Out On If Still Using Infor SunSystems 5
The decision to upgrade
The primary factor driving Autogrill VFS F&B's decision to upgrade was the incompatibility between MS Office 365 and Infor Q&A 10 (an ad-hoc querying and reporting tool for SunSystems). This limitation hindered the team's ability to integrate and streamline processes, leading to inefficiencies and potential risks.
The incompatibility poses significant challenges for its users:
- Functionality limitations: Certain features or functionalities in Infor Q&A 10 might not work as expected when used with MS Office 365 components, such as Excel.
- Compatibility conflicts: Incompatibility between the two systems can cause performance issues, such as slowdowns, crashes, or data exchange.
- Vulnerabilities: Incompatibility can create security vulnerabilities that could be exploited by malicious actors.
- Workarounds and fixes: Addressing incompatibility issues may require additional resources, such as IT support or software customisation, which can increase costs.
- Lost productivity: Incompatibility can lead to decreased user productivity and efficiency, resulting in financial losses.
Beyond compatibility, several other key factors influenced the decision to transition to Infor SunSystems Cloud over SunSystems 6.4:
- Future-proof technology: SunSystems Cloud offers a modern, cloud-based platform with advanced features and capabilities, ensuring the company can adapt to future technological advancements.
- Unparalleled scalability: The cloud-based solution provides the flexibility to scale up or down as the business grows, avoiding costly hardware upgrades.
- Accessibility and disaster recovery: SunSystems Cloud offers enhanced accessibility and disaster recovery features, ensuring business continuity and minimising downtime.
Read more: An Overview of Key Features of Infor SunSystems Cloud
The implementation process
The implementation process involved several key milestones:
1. Data migration
The successful migration of existing data from the legacy system to SunSystems Cloud was a critical step in ensuring the continuity and integrity of business operations.
This involved meticulously planning and executing the transfer of vast amounts of historical and current data, including customer records, financial information, and inventory details while ensuring that no data was lost or corrupted in the process.
The migration required close collaboration between IT specialists and department heads to address potential compatibility issues and ensure data was accurately mapped to the new system.
Read more: Your Complete Guide To Data Management
2. User training
Comprehensive training sessions were conducted to equip employees with the skills and knowledge to effectively use the new system.
These sessions included hands-on workshops, detailed demonstrations, and interactive Q&A periods, allowing employees to gain practical experience and address any concerns or questions they might have.
3. Ongoing support
TRG International is proud to be the trusted partner for Autogrill VFS F&B since the first Infor SunSystems implementation.
One of the key factors that contributes to the success of the project is the ongoing support. TRG's support services complement Infor's application-based support with additional tailored assistance to address client-specific issues.
TRG provides centralised professional support in handling localisation requests, ensuring Autogrill VFS F&B remains compliant and other issues are also resolved in a timely manner.
“When it comes to client-specific issues, Infor's application-based support can be limited. TRG's local first line of support not only complements the process but also helps ease the gaps. The TRG team also proactively engages with the clients to ensure issues are resolved timely.”
Mr. Y Nguyen, Assistant Finance Manager at Autogrill VFS F&B
Autogrill VFS F&B's successful transition to Infor SunSystems Cloud demonstrates the significant benefits of upgrading to a modern, cloud-based solution. By addressing compatibility issues, improving scalability, and enhancing accessibility, the company has positioned itself for long-term growth and success. The support provided by TRG International further contributed to a smooth and efficient implementation process.
Check out the complete video testimonial of Mr. Y Nguyen, Assistant Finance Manager at Autogrill VFS F&B, where he shared details of the Infor SunSystems Cloud implementation project here.
Wonder if Infor SunSystems Cloud is the right fit for your business, empowering your finance department to transform and achieve new heights? Download the Infor SunSystems Cloud brochure today!
