Human psychology is probably one of the most challenging issues to study today. Therefore, personality assessments require a lot of time and effort but might not always yield reliable results. A more systematic approach was developed to support this process - the HEXACO model of personality, created by Ashton and Lee, based on the work of Costa, McCrae and Goldberg.

As globalisation continues to flourish and travel becomes more accessible, workplaces are experiencing an unprecedented level of diversity. This is particularly significant in the hospitality industry, where employees frequently interact with a diverse range of customers.

Organisations nowadays have to keep themselves afloat with the ever-changing pace of the business world. The shifting movement is going towards a more collaborative, innovative, and team-based way of operating. As a result, top leaders need to take a more open approach in the workplace, in which every member of the team engages and contributes to the overall success.

In recent years, the concept of working remotely has gained significant traction and popularity among professionals across various industries.

Performance reviews are vital for hybrid workplaces and teams, providing a formal way to evaluate performance, set goals, give feedback, and align expectations. In the hybrid setting, where employees may work remotely or have flexible schedules, monitoring productivity and progress can be challenging. 

Diversity and inclusion (D&I) are increasingly recognised as critical factors for enhancing business performance. In a comprehensive survey conducted by Deloitte for its 2017 Global Human Capital Trends report¹, two-thirds of the 10,000 leaders surveyed expressed the importance of D&I to their organisations.

High levels of equality, diversity, and inclusion have been proven to have numerous positive impacts on talent and HR management [1]. Organisations that embrace diversity and foster an inclusive culture experience greater innovation, productivity, and performance. Moreover, they enjoy enhanced talent recruitment and retention rates, as diverse individuals are attracted to organisations that value their contributions and create a sense of belonging.

However, with an increase in the number of bad hires and early attrition rates, recruiters cannot rely solely on the flawed traditional hiring approach. The incompetence of bad hires can cost an organisation in many different ways. One of the greatest threats is the desire or immediate need to fill the employment position.

Today, different types of pre-employment assessments have changed how hiring is conducted globally. Human Resource Managers have traditionally used telephonic and face-to-face interviews to fill employment positions.