Recent TRG blog posts

Much has been written about what omnichannel and how it benefits the consumers. But what does it actually mean for a retailer to embrace omnichannel in terms of the value proposition today? How can a retailer deliver an omnichannel experience to its consumers? Let’s take a closer look at proven omnichannel strategies.

In the last blogs, we proved that most traditional job interviews are unreliable, and explained why companies like Google are moving away from using this popular selection tool. This is not to say companies should abandon job interviews altogether. Job interviews have become an integral part of the recruitment process. It is the way interviews are conducted that must be changed.

Just in the past few years, the frequency of teamwork and collaboration activities at work has doubled, urging organisations to find people with good teamwork skill. Ironically, “lack of teamwork skill” is among the most common complaint about Millennials. But since more and more young people are entering the labour market, it’s time that they and even the employers identify and tackle the factors that make teamwork less thrilling but more challenging for themselves.

Nobody is naturally a good team player. What matters is the individual’s core behaviours as well as their surrounding environment. Therefore, don’t let the common misconceptions about Millennials cloud your judgement. There might be both internal and external factors that have an impact on their performance in a team setting.

Read more: Do we really know the Millennials?

Did you know that 91% of your unhappy customers will never purchase services from you again?

A satisfied guest at your restaurant is one who comes back for more. An unhappy guest won't and tells friends and family about their negative experience, so you've not only lost them but potential customers as well. The question then is how to increase your customer satisfaction?

Financial data must be protected from unauthorised access to safeguard the privacy and cyber security of an individual or organisation. Therefore, this is one of the biggest concerns of companies wanting to protect their financial information. For businesses that are using SunSystems, TRG has already provided optimal solutions in order to keep financial data safe from theft or data leakage.

Media has mentioned them thousands of time: the “We” generation, the multi-task masters, the smartphone generations, etc. They are Millennials. In this blog series for November, let’s zoom in the generation which has already garnered a lot of attention for their “invasion” of the global workforce.

Job interviews are arguably the most beloved employee selection tool. They are so widely used that interviews are synonymous with the hiring process. However, most job interviews are unstructured and prove to be unreliable and ineffective. That is, they fail to predict actual employee performance.

Learn more: Your complete guide to Psychometric Assessments

Cognitive biases are unintentional flaws in our ways of processing information and reaching judgements. We are all subject to some types of cognitive biases to a certain extent when making decisions.

Omnichannel is a rather new and highly ambitious concept. It is not easy to implement either. Many renowned retailers, however, have achieved remarkable results thanks to omnichannel strategies. Omnichannel benefits both retailers and consumers in a number of ways. But from the IT perspective, what does it take to actually create the omnichannel experience? 

Passwords are the cornerstone of cyber security. The problem is that users tend not to follow the recommended best practices to make their passwords secure. Additionally, passwords can be leaked due to security breaches. For instance, 68 million Dropbox user credentials were stolen in an incident in 2012. Since such risks are escalating, organisations have been working hard to find better alternatives whose effectiveness varies. Even though passwords may not completely be replaced anytime soon, these alternatives will, without a doubt, provide much-needed additional security layers.