Recent TRG blog posts

The hospitality sector serves millions of customers every day. Each of them checks in and out with his or her own expectation. Some only need to have a room to stay during a business trip but some other customers also demand other services and spend thousands of dollars on restaurants, dining, entertainment, sports, and spa treatments.

For a hotel chain, which may own, operate or manage thousands of properties around the world, revenue management truly is a daunting challenge. In recent years, many hotel chains have heavily invested in Business Intelligence (BI) to drive their revenue management. The massively powerful data analytics capabilities provided by Business Intelligence solutions have created giant leaps in revenue optimisation of hotel chains.

These are the lifestyle trends that will be shaping the hospitality industry in the next 12 months, according to Muriel Muirden, a renowned hotel designer and trend forecaster.

Online Travel Agencies (OTAs) such as Expedia, Agoda or Booking.com have become a crucial source of hotel revenue. Independent hotels are particularly dependent on OTAs for their revenue. While this is not necessarily a negative trend, hoteliers should avoid relying too much on this channel for it may hurt the hotels’ profitability. OTAs usually demand around 10-20% in direct commissions. Additionally, the rate parity agreement with OTAs limits the hotels’ pricing options.

The Hospitality industry increasingly appreciates the significance of personalisation in improving customer satisfaction and loyalty. As guests today are getting bombarded with information and offers from both hotels and online travel agencies (OTAs), personalised services could well be the ultimate goal that every Hotel aims to achieve.

This is a long and challenging journey; but hoteliers can start by understanding the fundamental principles and practices, as well as associated legal and ethical implications of hospitality personalisation.

Identifying the trends of our own industry in the year to come is very important. Technological trends that will significantly influence the industry are shaping the industry and forcing companies either to adopt the changes or be left behind. The hospitality industry is no exception, the top 3 technology trends you need to watch out for in 2016 are:

As discussed in the latest blog, 3 ways to increase profits in hospitality management were matching staffing levels to demand; utilising the value of your inventories and understanding ROI of Marketing. Now let’s uncover part 3, which is the last one of the series 9 ways to increase your hotel profits.

After years of slow and stubborn recovery, with constrained capital budgets, hotel owners and hotel operators are facing huge pressure to increase hotel profits as investors are becoming more confident for trade propelled growth, thus fuelling an increase in transaction activity and worldwide improvements in hotel operations.

Today, the hospitality industry in general and hoteliers in particular are faced with a daunting road that requires great flexibility especially in terms of finance.