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Nowadays, travellers are also becoming more tech-savvy. Hence, self-service technology namely mobile apps, check-in kiosks and lobby touchscreen become the important tools that bring opportunities to increase sales and bookings for hotels.

According to Taylor Short, who researches hotel management systems for Software Advice, the hospitality industry is figuring out that meeting a tech-savvy travellers’ expectations for connectivity and independence not only increase customer satisfaction, but also open up new revenue channels that didn’t exist before. In this article, we will walk you through how these self-service technology can help boost hotel revenue and increase customer satisfaction.

Read more: Travellers' expectations are changing and here's how hotels can keep pace

The non-stop development of technology has influenced almost every industry including hospitality. Since technology has been playing an important part in boosting revenue in many hotels, how technology provide great experience and convenience to hotel guests and help them stay engaged via social media platforms are a crucial key that contributes to the success of the hotels. In the last post, our guest blogger discussed generally about these emerging trends that can help drive hospitality business forward. This article will mention a bit deeper about social media and mobility trends for hotel managers to keep their businesses remain connected with their customers and choose the strategy that fits most them.

The hospitality industry is a multi-billion dollar industry that typically relies on the availability of people’s leisure time as well as their disposable income. This industry – which includes, hotels, pension houses, restaurants, theme parks and others – usually thrives when there are enough people who are capable of spending money as well as willing to use them to pay for leisure services and facilities.

Hanoi – August 19^th, 2013 – Following the success of previous seminar in Ho Chi Minh City, the “Office of the CFO for Hospitality: new ways of working to maximize profits”, TRG once again bring this concept to the audiences in Hanoi. The seminar - which is on Tuesday, September 10, 2013 at Hilton Opera Hanoi - is going to expect more than 120 representatives who are CEOs, CFOs, and Chief Accountants, Hotel owners, directors and managers from 3 and above star rating hotels, resorts and other companies in the hospitality industry countrywide.

The success of the hotel industry tends to go hand in hand with the state of the economy.   With extremely large buildings and surrounding property to maintain, overhead is steep.  Owners and managers will often keep out-dated technology rather than upgrade in an effort to keep the costs down. Randy Steinbeck, Vice President of Sky Resorts in Orlando, says, "Forgoing technology upgrades may be sound enough in the short run but the long term effect may not measure up to close scrutiny.  Stay relevant using technology with the guest first and foremost in every decision." With never ending changes and upgrades in technology possible, how will a hotel manager decide which ones to install and what to skip?

For a long time, the hospitality industry presents reports (often called operational reports, list reports or flat reports) as on-screen reports, printouts or in PDF format. These reports are given daily, weekly or monthly in order to provide staff information on a steady basis.

Online Travel Agencies (OTAs) including Expedia, Orbitz and Priceline have greatly benefited the hospitality industry, providing a proven conduit for filling up rooms that would have otherwise stayed vacant. However this value has its drawbacks as more customers solely use these channels to book hotels.

HCM City – April 18^th 2013 – A record number of guests turned up for TRG’s seminar entitled “Office of the CFO for Hospitality: A new way of working to maximise profits” on April 16^th at New World Hotel.

During the economic downturn, many families decided that the prudent thing was to downsize their lives by purchasing smaller homes and vehicles, but most importantly, by simplifying their lives. Similarly, hotel companies also downsized, frequently letting staff go, which created additional pressure on remaining staff to hold the company and its underlying technology together.